{"id":515,"date":"2025-07-27T15:45:10","date_gmt":"2025-07-27T15:45:10","guid":{"rendered":"https:\/\/be10supplements.com\/?page_id=515"},"modified":"2025-10-22T10:26:41","modified_gmt":"2025-10-22T10:26:41","slug":"ajuda","status":"publish","type":"page","link":"https:\/\/be10supplements.com\/ca\/ajuda\/","title":{"rendered":"Ajuda"},"content":{"rendered":"<h2>Preguntes freq\u00fcents<\/h2>\n<p>Consulta les preguntes m\u00e9s freq\u00fcents i resol qualsevol q\u00fcesti\u00f3 de manera r\u00e0pida, clara i c\u00f2moda.<\/p>\n<p>[ACCORDION]<\/p>\n<ul>\n<li>Com puc fer una comanda a BE10?\n<ul>\n<li>Pots fer la teva comanda directament a trav\u00e9s de la nostra web. Nom\u00e9s has d\u2019afegir els productes que vulguis al carret, anar a la pantalla de pagament i seguir els passos per completar la compra.<\/li>\n<\/ul>\n<\/li>\n<li>Quins m\u00e8todes de pagament accepteu?\n<ul>\n<li>Acceptem targetes de cr\u00e8dit i d\u00e8bit (Visa, Mastercard, American Express), aix\u00ed com altres m\u00e8todes segurs com transfer\u00e8ncia banc\u00e0ria i bizum.<\/li>\n<\/ul>\n<\/li>\n<li>Quant costa l\u2019enviament?\n<ul>\n<li>L\u2019enviament \u00e9s gratu\u00eft per a comandes superiors a 50 \u20ac. Per a comandes inferiors, el cost de l\u2019enviament es mostra durant el proc\u00e9s de compra.<\/li>\n<\/ul>\n<\/li>\n<li>Quan rebr\u00e9 la meva comanda?\n<ul>\n<li>Les comandes es preparen en un termini de 24 \u00a0hores laborables i s\u2019entreguen habitualment en un per\u00edode de 2 a 5 \u00a0dies laborables, depenent de la destinaci\u00f3.<\/li>\n<\/ul>\n<\/li>\n<li>Puc canviar o cancel\u00b7lar la meva comanda?\n<ul>\n<li>Si encara no s\u2019ha enviat, pots sol\u00b7licitar el canvi o la cancel\u00b7laci\u00f3 contactant amb nosaltres al m\u00e9s aviat possible a trav\u00e9s del nostre formulari o correu de contacte.<\/li>\n<\/ul>\n<\/li>\n<li>Puc retornar un producte?\n<ul>\n<li>S\u00ed, pots retornar un producte en un termini de 14 dies naturals des de la recepci\u00f3, sempre que no hagi estat obert ni utilitzat. Nom\u00e9s cal que ens escriguis i t\u2019indicarem els passos a seguir.<\/li>\n<\/ul>\n<\/li>\n<li>Com puc contactar amb vosaltres?\n<ul>\n<li>Pots escriure\u2019ns a <a href=\"mailto:support@be10supplements.com\">support@be10supplements.com<\/a>. Estarem encantats d\u2019ajudar-te!<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/ACCORDION]<\/p>\n<h2>Enviaments<\/h2>\n<p data-start=\"187\" data-end=\"295\">Les comandes realitzades a BE10 SUPPLEMENTS es gestionen a trav\u00e9s d\u2019empreses de transport especialitzades.<\/p>\n<ul data-start=\"296\" data-end=\"1042\">\n<li data-start=\"296\" data-end=\"346\">\n<p data-start=\"298\" data-end=\"346\"><strong data-start=\"298\" data-end=\"307\">\u00c0mbit<\/strong>: fem enviaments a tota la pen\u00ednsula.<\/p>\n<\/li>\n<li data-start=\"347\" data-end=\"562\">\n<p data-start=\"349\" data-end=\"562\"><strong data-start=\"349\" data-end=\"375\">Terminis de lliurament<\/strong>: habitualment entre 24 i 72 hores laborables, segons la destinaci\u00f3 i la disponibilitat del producte. En campanyes especials (Black Friday, Nadal, etc.), els terminis es poden allargar.<\/p>\n<\/li>\n<li data-start=\"563\" data-end=\"704\">\n<p data-start=\"565\" data-end=\"704\"><strong data-start=\"565\" data-end=\"589\">Despeses d\u2019enviament<\/strong>: es calculen autom\u00e0ticament durant el proc\u00e9s de compra i hauran de ser acceptades abans de confirmar la comanda.<\/p>\n<\/li>\n<li data-start=\"705\" data-end=\"817\">\n<p data-start=\"707\" data-end=\"817\"><strong data-start=\"707\" data-end=\"720\">Seguiment<\/strong>: un cop confirmada la comanda, l\u2019usuari rebr\u00e0 un correu electr\u00f2nic amb el n\u00famero de seguiment.<\/p>\n<\/li>\n<li data-start=\"818\" data-end=\"1042\">\n<p data-start=\"820\" data-end=\"1042\"><strong data-start=\"820\" data-end=\"846\">Danys en el lliurament<\/strong>: si el producte presenta defectes visibles derivats del transport, el client ho haur\u00e0 de comunicar immediatament a <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"962\" data-end=\"989\">support@be10supplements.com<\/a> per gestionar la seva substituci\u00f3 o reemborsament.<\/p>\n<\/li>\n<\/ul>\n<h2>Devolucions<\/h2>\n<p data-start=\"1067\" data-end=\"1213\">L\u2019usuari disposa de <strong data-start=\"1087\" data-end=\"1107\">14 dies naturals<\/strong> des de la recepci\u00f3 de la comanda per exercir el seu dret de desistiment, excepte en els casos seg\u00fcents:<\/p>\n<ul data-start=\"1214\" data-end=\"1367\">\n<li data-start=\"1214\" data-end=\"1263\">\n<p data-start=\"1216\" data-end=\"1263\">Productes alimentaris oberts o desprecintats.<\/p>\n<\/li>\n<li data-start=\"1264\" data-end=\"1321\">\n<p data-start=\"1266\" data-end=\"1321\">B\u00e9ns que puguin deteriorar-se o caducar amb rapidesa.<\/p>\n<\/li>\n<li data-start=\"1322\" data-end=\"1367\">\n<p data-start=\"1324\" data-end=\"1367\">Contingut digital un cop iniciat l\u2019acc\u00e9s.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1369\" data-end=\"1403\">Per tramitar una devoluci\u00f3, cal:<\/p>\n<ol data-start=\"1404\" data-end=\"1700\">\n<li data-start=\"1404\" data-end=\"1506\">\n<p data-start=\"1407\" data-end=\"1506\">Notificar-ho a <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1422\" data-end=\"1449\">support@be10supplements.com<\/a> indicant el n\u00famero de comanda i les dades de contacte.<\/p>\n<\/li>\n<li data-start=\"1507\" data-end=\"1628\">\n<p data-start=\"1510\" data-end=\"1628\">Enviar el producte en perfecte estat, sense \u00fas i amb tots els seus elements, preferiblement en l\u2019embalatge original.<\/p>\n<\/li>\n<li data-start=\"1629\" data-end=\"1700\">\n<p data-start=\"1632\" data-end=\"1700\">Les despeses d\u2019enviament de la devoluci\u00f3 van a c\u00e0rrec de l\u2019usuari.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1702\" data-end=\"1861\">En cas d\u2019error imputable a BE10 SUPPLEMENTS (producte incorrecte, defectu\u00f3s o danyat durant el transport), assumirem les despeses de devoluci\u00f3 i reenviament.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-img_l_landscape_free wp-image-432\" src=\"https:\/\/be10supplements.com\/wp-content\/uploads\/2025\/07\/blog-1347x900.jpg\" alt=\"\" width=\"1347\" height=\"900\" srcset=\"https:\/\/be10supplements.com\/wp-content\/uploads\/2025\/07\/blog-1347x900.jpg 1347w, https:\/\/be10supplements.com\/wp-content\/uploads\/2025\/07\/blog-750x501.jpg 750w, https:\/\/be10supplements.com\/wp-content\/uploads\/2025\/07\/blog-400x267.jpg 400w\" sizes=\"(max-width: 1347px) 100vw, 1347px\" \/><\/p>\n<h2>Codis promocionals<\/h2>\n<p data-start=\"1902\" data-end=\"1988\">BE10 SUPPLEMENTS ofereix promocions i cupons de descompte en determinades campanyes.<\/p>\n<ul data-start=\"1989\" data-end=\"2703\">\n<li data-start=\"1989\" data-end=\"2108\">\n<p data-start=\"1991\" data-end=\"2108\"><strong data-start=\"1991\" data-end=\"2003\">Validesa<\/strong>: aplicables exclusivament a compres realitzades a la nostra web oficial i dins de les dates indicades.<\/p>\n<\/li>\n<li data-start=\"2109\" data-end=\"2216\">\n<p data-start=\"2111\" data-end=\"2216\"><strong data-start=\"2111\" data-end=\"2124\">Aplicaci\u00f3<\/strong>: s\u2019han d\u2019introduir correctament durant el proc\u00e9s de compra abans de confirmar la comanda.<\/p>\n<\/li>\n<li data-start=\"2217\" data-end=\"2350\">\n<p data-start=\"2219\" data-end=\"2350\"><strong data-start=\"2219\" data-end=\"2233\">Condicions<\/strong>: poden requerir un import m\u00ednim de compra. No s\u00f3n acumulables a altres descomptes, tret que s\u2019indiqui el contrari.<\/p>\n<\/li>\n<li data-start=\"2351\" data-end=\"2434\">\n<p data-start=\"2353\" data-end=\"2434\"><strong data-start=\"2353\" data-end=\"2368\">\u00das personal<\/strong>: cada cup\u00f3 \u00e9s personal, intransferible i v\u00e0lid per a un sol \u00fas.<\/p>\n<\/li>\n<li data-start=\"2435\" data-end=\"2526\">\n<p data-start=\"2437\" data-end=\"2526\"><strong data-start=\"2437\" data-end=\"2457\">No reemborsables<\/strong>: no es poden canviar per diners en efectiu ni es poden reemborsar.<\/p>\n<\/li>\n<li data-start=\"2527\" data-end=\"2703\">\n<p data-start=\"2529\" data-end=\"2703\"><strong data-start=\"2529\" data-end=\"2550\">Enviament gratu\u00eft<\/strong>: les promocions que l\u2019incloguin nom\u00e9s s\u2019aplicaran a enviaments dins del territori peninsular, tret que les condicions espec\u00edfiques diguin el contrari.<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Preguntes freq\u00fcents Consulta les preguntes m\u00e9s freq\u00fcents i resol qualsevol q\u00fcesti\u00f3 de manera r\u00e0pida, clara i c\u00f2moda. [ACCORDION] Com puc fer una comanda a BE10? Pots fer la teva comanda directament a trav\u00e9s de la nostra web. Nom\u00e9s has d\u2019afegir els productes que vulguis al carret, anar a la pantalla de pagament i seguir els [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"bwfblock_default_font":"","footnotes":""},"class_list":["post-515","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ajuda - BE10<\/title>\n<meta name=\"description\" content=\"Resol els teus dubtes sobre comandes, enviaments i devolucions de Be10 Supplements. 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